Skip to content

FAQs

Overnight Reservations & Cancellations

Reservations are required prior to check-in. All boarding reservations require a 15% Reservation Deposit at the time of booking. Seven-day advance notice of cancellation is required for a refund.

Holiday “Peak” Pricing Periods

During holidays and periods of peak capacity, Holiday/Peak Pricing is in effect for overnight (boarding) reservations ($84/night luxury, $69/night standard suite):

Holiday weeks & weekends include Easter, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas/New Year’s, the entire month of March, and MEA week (in October).

Playday Reservations & Cancellations

Reservations are required prior to check-in. 24-hour advance notice of cancellation is required via the online portal, email, or phone. Reservations not canceled within this timeframe will be subject to the Late Cancellation/No-Show Reservation Fee and will be charged $20. Unoccupied reservations reduce total resort capacity, which may impact another guest’s ability to book their dog’s reservation. We appreciate your consideration!

Please note that during holidays and other periods of peak capacity, Playday reservations may be limited.

Assessment and Evaluation

Every dog must complete a Temperament Assessment and Evaluation before becoming a guest at the resort. Assessments are free of charge and are conducted during Resort Enrollment Periods in January, February, April, June, August, and October 2024.

Age and Health Restriction Guidelines

  1. For dogs 12 years of age or older, Wagging Tails Pet Resort will conduct a more vigorous assessment to determine if our facility is the best fit.
  2. Wagging Tails Pet Resort reserves the right to refuse service to any dog we deem physically and/or mentally unfit for our facility, regardless of age.
  3. Wagging Tails Pet Resort will not allow dogs who any of the following apply to:
    • Is showing signs of incontinence
      (urine and/or stool)
    • Has significant mobility issues
    • Known to have a weaker immune system
    • Has a complicated and/or significant medical history
    • Has decreased cognitive abilities
      (sight, hearing, walking, etc.)

Canine Spa Reservation Deposit & Cancellation Policy

All grooming reservations require a credit card on file, and a 24-hour advance notice of cancellation. Late Cancellations or No-Show Reservations will have the full grooming fee(s) charged to the credit card on file.

Leashes & Collars

All dogs must enter Wagging Tails Pet Resort on a non-retractable leash. We also require that all dogs wear a quick-release collar with their name on a tag, or harness with their name on it.

Quick Release Dog Collar

How do Overnight rates work?

A boarding reservation (Overnight) starts at 12:30 pm and runs through 12:29 pm the following day.
A Half Playday charge will apply if you:
• Check in before 12:30 pm (early check-in)
• Check out after 12:29 pm (late check-out)

What should I bring to my dog’s Playday?

Personal Lunch

If your dog eats lunch, please provide a pre-portioned zipper bags labeled with your dog’s name. $5/meal.

Don’t want to pack your dog’s lunch? We offer two premium nutritional meal options so you don’t have to! $9/meal.

  • Regular: Solid Gold Hund-N-Flocken™ Lamb, Brown Rice & Pearled Barley Recipe – Everday Nutrition Dog Food
  • Grain Free: Solid Gold Sun Dancer™ Chicken, Tapioca & Tumeric Recipe – Complete Health Grain Free Dog Food

Treats

Please include a treat if you would like your dog to have a special snack from home during afternoon break. $5/treat.

Medications

Our staff is trained to administer most medications, but not insulin, so please call to check.

  • Pack medications separately from food
  • If you use pill pockets or special treats to administer meds, please include

What should I to bring for my dog’s Overnight stay?

Bed and/or blanket

You may supply one bed and/or blanket per dog if desired. We will provide a Kuranda bed or blanket if you do not.

Meals

Please provide pre-portioned single meals in zipper bags labeled with your dog’s name. One meal per bag + two extra bags of food – just in case.

If your dog is a picky eater, please also provide wet food to mix in.

If you don’t want to pack your dog’s food, we offer two premium meal options so you don’t have to! $9/meal.

  • Regular: Solid Gold Hund-N-Flocken™ Lamb, Brown Rice & Pearled Barley Recipe – Everday Nutrition Dog Food
  • Grain Free: Solid Gold Sun Dancer™ Chicken, Tapioca & Tumeric Recipe – Complete Health Grain Free Dog Food

Toys

We recommend that you pack one or two favorite toys or another reminder of home to make your dog feel more comfortable. We also offer frozen Kongs to occupy your dog while in their suite.

Medications

Our staff is trained to administer most medications, but not insulin, so please call to check.

  • Pack medications separately from food
  • If you use pill pockets or special treats to administer meds, please include

Can my dog have lunch when I bring him for a Playday?

Personal Lunch

We’re happy to feed your dog lunch during their Playday! Please provide a pre-portioned zipper bag labeled with your dog’s name. $5/meal.

Don’t want to pack your dog’s lunch? We offer two premium nutritional meal options so you don’t have to! $9/meal.

  • Regular: Solid Gold Hund-N-Flocken™ Lamb, Brown Rice & Pearled Barley Recipe – Everday Nutrition Dog Food
  • Grain Free: Solid Gold Sun Dancer™ Chicken, Tapioca & Tumeric Recipe – Complete Health Grain Free Dog Food

Blind or Deaf Dogs

For the safety of all our guests, WTPR does not accept blind or deaf dogs.

May I take a tour of your facilities?

Yes! We invite you to tour our resorts from 9-11 am and 1-3 pm.

My dog eats special food daily. Will this be possible?

Yes! We are able to accommodate special diets, including raw food and prescription food.

What if my Vet says we should not spay or neuter our dog until 1 year of age?

While this can happen for a number of medical reasons, Wagging Tails Pet Resort requires all dogs over the age of six (6) months to be spayed or neutered.

When my dog is staying overnight, does it cost extra for a Playday?

No! All of our Overnight guests enjoy the same play times as the Playday dogs; this is included in our Overnight rate.

What vaccinations does my dog need to attend Playdays and Overnights?

We require all dogs be current on Bordatella, Rabies and Distemper/Parvo (D/H/L/P) vaccines.

What is the minimum age for Playdays and Overnights?

For the safety of our young pups, the minimum age to attend Playdays is 4 months. Puppies younger than 4 months are accepted on a case-by-case.

Will my small dog be safe to play in playgroups?

Of course! Here at Wagging Tails Pet Resort, we divide our guests into groups who share similar play styles, so that all our dogs have a safe and happy stay. We offer a Small Dog Playgroup exclusively for our petite guests, with its own Small Dog Playroom that is completely separated from the other playgroups and includes a private outside play yard. So no worries at Wagging Tails Pet Resort!

We have an older dog – would Playdays be too strenuous for him?

Our senior guests love the attention from the young pups! And they’re an important part of our pack – teaching good manners and behaviors to our less experienced guests. We keep a very close eye on our senior dogs, and they are given plenty of extra naptime to ensure they have a comfortable and rested stay.

Why does my dog have to be spayed or neutered to visit Wagging Tails Pet Resort?

For the safety of all guests in the Resort, we require all dogs to be spayed or neutered by the age of six (6) months.

Do dogs ever fight at Wagging Tails Pet Resort?

No matter how much a dog loves playing with other dogs, sometimes dogs just don’t get along. That’s why we take our role supervising dog interactions at WTPR very seriously.

Instead of reacting to conflicts between dogs, we focus on preventing them before they arise. To do this, we require a Temperament Assessment and Evaluation for each of our guests before their first visit. These assessments help us place dogs in the playgroup best-suited for their play style and temperament. We also don’t accept any dogs with anti-social or aggressive tendencies or dogs who actively jump fences in our play areas.

Our Play Coaches also undergo specialized training so they can work with dogs safely and responsibly. An important part of this program involves reading canine body language and behavior. With these tools, our Play Coaches can identify issues in the playrooms and safely correct them before they escalate. Play Coaches also enforce basic obedience commands to maintain control of the pack, and we don’t allow toys, treats, or food in communal areas because they can trigger a dog’s natural guarding instincts. In the rare event that something does happen, we contact the owners immediately.

Sources: Being part of a pack

What if my dog is feeling under the weather while at Wagging Tails Pet Resort?

When a dog starts to show signs they are not feeling well, we keep a close eye on their symptoms. If we decide your dog requires vet attention, we will try to reach you before we go any further. When possible, we will bring your dog to your regular vet. If for some reason we are unable to contact you, we will call the emergency contact you have chosen.

What is Bordetella?

Bordatella is similar to the common cold/flu in humans. In order to prevent spreading of this airborne virus, we require all dogs to be current on this vaccination.

My dog has a health condition and needs medication and special food daily. Will these be possible?

Yes! Our staff is trained to administer most medications, but not insulin, so please call to check.

  • Pack medications separately from food
  • If you use pill pockets or special treats to administer meds, please include

Are there any breeds Wagging Tails Pet Resort does not allow?

No – we do not turn away any dogs based on their breed or size. All dogs must pass a Temperament Assessment and Evaluation to attend Playdays or Overnights at Wagging Tails Pet Resort.

Why does my dog seem so tired when I pick him up from a Playday or Overnight stay?

Our Resort guests enjoy all-day play, so they are getting much more physical and mental stimulation than they do at home. Your dog’s health and well being is our top priority, so all dogs have Snacks & Naps in private suites (daily from 11:30 am to 1:30 pm) to recharge and recover from their play. So after a few days, your tired pooch will perk right back up and ask you to schedule another visit to see their new friends!

Can I apply my Playday package to cover my Overnights costs?

No. Playdays and Overnights are calculated separately, so Playday packages cannot be applied to Overnight visits.

How long does the average haircut or bath take?

Our goal at the Canine Spa is to make your dog’s visit as stress-free as possible, so our stylists work at your dog’s pace and allow breaks as needed. Generally, we allow three (3) hours for each dog. Once your dog’s groom is complete, our Stylist will contact you to let you know when they will be ready to show off their new look!

Can my dog play the same day as their groom?

Yes! If you are scheduled for a groom, your dog is more than welcome to play in our playgroups before and/or after their groom. Additional charges may apply.

How often should my dog be groomed?

Typically dogs should be groomed every 6 weeks. Of course this varies depending on the breed and coat of your dog. Contact us for a style consultation to review your dog’s grooming requirements.

What vaccinations are required for grooming?

All Canine Spa guests must have proof of current Bordatella, Rabies and Distemper/Parvo (D/H/L/P) vaccinations on file.

Temperament

For the safety of all our guests, Wagging Tails Pet Resort does not accept dogs with aggressive or anti-social tendencies, or dogs that actively jump our fences.

Flea Control

All dogs must be on flea prevention from May thru November each year.

Health

All dogs must be in good health. No coughing, vomiting or diarrhea 48 hours prior to arrival at the facility. On admission, all dogs must be free from any communicable condition. Dogs that have been ill with or exposed to a communicable condition require veterinarian certification of health prior to admittance to the resort.

Vet Records

Your veterinarian may fax your pet’s records to 651-789-3369.

Vaccinations

We require vaccinations for all dogs who attend the resort. These vaccinations include Bordatella, Rabies and Distemper/Parvo (D/H/L/P). It is the dog owner’s responsibility to maintain current vaccinations.

Spay and Neuter

Dogs staying with us must be spayed or neutered by the age of 6 months. (Unaltered dogs destabilize the pack, and are at greater risk for injury by other dogs.)

What NOT to bring to an Overnight

  • Dog bowls (slow feeders are accepted)
  • Marrow bones
  • Anything broken or splintered that could cause injury

 

What vaccinations are required to attend the Obedience Academy?

We require all dogs be current on Bordatella, Rabies and Distemper/Parvo (D/H/L/P) vaccines.

Can my dog get sick going to Wagging Tails Pet Resort?

Just like humans, dogs can get sick sometimes. To keep your dog as healthy as possible during their visits, we have several strict policies in place. First, all guests must be up to date on their vaccinations, including Bordetella for kennel cough. But, like flu shots in humans, Bordetella isn’t 100% effective, so your dog could still get kennel cough if exposed. So, to reduce the risk of germ exposure, we have an extensive cleaning protocol in place. This involves disinfecting all playrooms daily, fully disinfecting suites between every guest, and thoroughly cleaning toys, food bowls, and water bowls after every use.

Each of our employees is also trained to recognize signs of sickness in dogs. If a dog in our care shows signs of illness, it’s our policy to separate them from our other guests and seek veterinary treatment immediately.

If you know your dog is sick, they should not come to Wagging Tails Pet Resort. And, if viruses or kennel cough are circulating, we alert all of our customers by email.

Sources:
Your Dog’s Health: Kennel Cough

What type of training classes do you offer?

Wagging Tails Pet Resort offers a variety of training programs to meet your dog at their training level. We recommend starting puppies when they are young with socialization and develop a good foundation of manners.

Then our training curriculum progresses through foundation training and skill-building, to developing additional behaviors and increased concentration and focus. All of our training programs focus on rewarding good behaviors and positive reinforcement.

The Obedience Academy at Wagging Tails Pet Resort offers:

  • Puppy Training Programs
  • Obedience Training Programs
  • Group Classes
  • Individualized Training
  • Situational Training

Is my dog too old to train?

Absolutely not – old dogs can learn new tricks! Sometimes, mature dogs are easier to train because they have less energy than they were as a puppy and have better attention to focus. We use positive reinforcement and repetition to teach your dog the appropriate manners and behaviors. Your dog will gain confidence and joy while building their skills.

My dog is shy and fearful, can your training help my dog?

Yes, we start by developing and nurturing a trustful relationship with your dog, our trainers and you. We show him that there is nothing to fear. By developing his confidence, we can start to reinforce his positive behaviors. Through this caring reinforcement and repetition, his confidence will grow and fear will diminish. Our approach of clear, non-confrontational obedience training and positive repetitive reinforcement is the best way to help dogs gain skills, manners and confidence.

Back To Top